Physician Talking to PatientPatient satisfaction is a hallmark of the ASC industry. The U.S. Department of Health and Human Services Office of the Inspector General surveyed Medicare beneficiaties who had one of four procedures in an ASC. He found that 98% of the people were satisfied with their experience.

One reason for high patient satisfaction is convenient scheduling. According to a survey conducted by the ASC Association, 75% of ASCs started more than 80% of their cases on time. Patients also choose ASCs for their high level of professionalism and safety. The ASC Association’s survey shows that over 50% of ASCs had fewer than three complications per 100,000 encounters and that over 50% of their medical staff is board certified.

Perspectives

Patient

“The Harmony Ambulatory Surgery Center staff provided outstanding personalized care in a clean, comfortable and quiet setting. I was in and out of the facility in an hour and a half. Definitely an A+ experience.”

—Bobby Thelen, Fort Collins resident

Physician

“As physician investors we have daily contact with our employees and input into the quality of care provided at our ASC. This synergism maximizes not only our quality of care, but also the efficiency of our services. Our focus and commitment to our patients helps us to limit their time in our facility. This reduces our overhead and translates into savings of time and money for our patients.”

—Dr. Hugh P. McElwee, Harmony Ambulatory Surgery Center, LLC, Fort Collins, Colorado

Administrator

“The ASC model allows us to provide the personalized, quality care we as healthcare providers strive to give our customers.”

—Rebecca Craig, RN, CNOR, CASC, Harmony Ambulatory Surgery Center, LLC, Fort Collins, CO

Registered Nurse

“I think one of the greatest advantages of ambulatory surgery centers is that we have the ability to provide excellent patient care in a more intimate setting, which in turn makes the entire experience a more calming and relaxed one for the patient, family and staff.”

—Lisa Kerr, RN, Harmony Ambulatory Surgery Center, LLC, Fort Collins, Colorado